Privacy Policy
This policy explains what personal information Seoul Laser System collects through this website, why we collect it, who we share it with, and the choices you have. We collect only what we need to answer your request, make your die and ship it to you.
Who we are
Seoul Laser System (서울레이져시스템)
4F Hanshin Bldg., 55 Sinheung-ro 416beon-gil, Bucheon-si, Gyeonggi-do, Republic of Korea
Business registration no. 130-45-84073
Privacy contact: jsd28540@gmail.com
What we collect and why
| When | Information | Why we use it |
|---|---|---|
| Custom order request | Name, email, country, material, quantity, notes, and the pattern file you upload | To prepare your quote and, once you go ahead, your proof, make your die and contact you about the order |
| Free sample request | Company or brand name, business registration or tax number, business website, contact name, email, phone number, shipping address and country | To confirm you are a registered business and ship your sample |
| Live chat and WhatsApp | Messages, files you send, and the name or email you give us. The chat service also records basic technical data such as browser type and approximate location. | To answer your questions and handle your request |
| Orders and payment | Shipping address, phone number and order details. Card and bank details are handled by PayPal and are never shared with us. | To fulfil and ship your order and keep legally required records |
When you send a quote or sample request, the form also includes one line on how you reached our site (the previous site, the first page you opened and the pages you viewed on this visit). It is kept only in your own browser until you send the form. We use no cookies or third-party analytics for this, and we use it only to improve the website.
We do not sell your personal information, and we do not use it for advertising profiles.
Legal basis
We process your information to take steps you request before a contract and to perform our contract with you (orders, proofs, shipping), to comply with legal obligations (tax and transaction records), and for our legitimate interest in answering inquiries and preventing misuse of free samples. Where we rely on your consent, you can withdraw it at any time by emailing us.
Services we use
We share information only with the services we need to run our business:
- Cloudflare hosts this website and receives the website forms, then forwards them (with your files) to our email inbox. FormSubmit is used only as a backup if that delivery fails.
- tawk.to runs our live chat and stores chat history.
- WhatsApp (Meta) carries messages if you choose to contact us there.
- Google provides our email (Gmail) and the fonts on this website.
- PayPal processes payments.
- Korea Post (EMS) and the postal or customs services of your country receive your name, address and phone number to deliver your parcel.
Some of these providers store data outside Korea and outside your country, including in the United States. By sending a request from abroad, your information is transferred to us in the Republic of Korea.
Business introduction emails
We occasionally send a single introduction email to businesses whose work suggests they may use cutting dies.
- What we use: the company name, the business email address and the web page where that address is publicly listed by the business itself. We do not collect private personal email addresses.
- Why: to introduce our custom cutting dies to businesses in a related trade. Where data protection law applies (for example in the EU or UK), our legal basis is our legitimate interest in business-to-business contact.
- How often: one email. We do not send follow-ups unless you reply.
- Your choice: reply "unsubscribe" or email us at any time and we will add your address to our do-not-contact list straight away and never email you again. You can also ask us to delete your details.
- How long: if you do not reply, we keep these details for up to 1 year and then delete them. If you opt out, we keep only your email address on our do-not-contact list so that we never contact you again.
We do not send these emails to countries whose laws require prior consent for business emails.
How long we keep it
- Order, payment and shipping records: 5 years, as required by Korean tax and e-commerce law.
- Inquiries, chats and free sample requests that do not lead to an order: up to 1 year after our last contact, then deleted.
- Pattern files: kept with your order so we can remake your die if you reorder. Ask us any time to delete them.
Cookies
This website does not use advertising or analytics cookies. The live chat widget (tawk.to) uses cookies to keep your conversation open across pages and visits.
Your rights
You can ask us to show you the personal information we hold about you, correct it, delete it, limit how we use it, or send you a copy. If you live in the EU, the UK or another region with data protection laws, you can also complain to your local data protection authority. To use any of these rights, email jsd28540@gmail.com. We reply within 30 days.
Children
Our services are for businesses and adults. We do not knowingly collect information from anyone under 16.
Changes
If we change this policy, we will update the effective date above. Significant changes will be shown on our website.